Job Title: Customer Relationship Management
Location: Peenya, Bengaluru
Employment Type: Full-time
Experience Required: 0–2 Years / 2+ Years

About the Role:

We are looking for a proactive and customer-focused Client Relationship & Sales Support Executive to join our growing team. The ideal candidate will be responsible for generating leads, managing customer interactions, supporting the sales process, and handling administrative tasks related to business operations. Strong communication skills, a customer-first mindset, and the ability to work with CRM tools are essential.

Key Responsibilities:

• Generate qualified sales leads through cold calling, email outreach, and follow-ups

• Respond promptly to inbound and outbound customer calls and emails

• Identify and assess customer needs to ensure satisfaction and retention

• Handle customer complaints and provide timely solutions

• Inform clients about new services, product updates, and promotional offers

• Ensure a smooth onboarding experience for new clients

• Maintain and update CRM systems with accurate client information and interactions

• Negotiate with clients on price, lead time, and payment terms to close orders

• Perform cold emailing to targeted geographies and sectors

• Maintain organized filing and documentation

• Manage office administrative work as needed

• Basic computer skills and typing speed of 20 WPM are desirable

Requirements:

• Proven experience in customer service, telecalling, lead generation, or related fields

• Excellent verbal and written communication skills

• Ability to multi-task, prioritize, and manage time effectively

• Familiarity with using CRM tools (e.g., HubSpot, Zoho, etc.)

• Strong interpersonal and negotiation skills

• Proficient in MS Office and comfortable with basic computer operations

• Positive attitude and willingness to learn

Benefits:

• Competitive salary and performance-based incentives

• Skill development through real-world experience

• Opportunity to grow in a dynamic and customer-facing role

• Friendly and supportive team environment